Use a booking details request to collect missing information from a promoter, venue or another partner. You choose the contact, a deadline and which categories they can view or edit. The recipient receives an email containing the request link and does not necessarily need an Optune account.
Open the request in your agency booking
Open the relevant booking in your agency.
Open the requests tab. In the German app, choose Anfragen → Neue Anfrage hinzufügen.
Select the intended contact and add a short message explaining what you need.
Set the due date and review every view and edit setting, including the categories further down the form.
Check the recipient and selected information, then send the request. In German, the button is Anfrage senden.
If the requests tab is unavailable, check that the booking has an artist assigned and that your account has the access needed for this booking.
Choose what the recipient can see and change
The German form uses Anzeigen for viewing and Editieren for editing. These controls apply to the categories shown in the form, such as contacts, schedule, travel, local transfers and accommodation. They are not a separate permission for every individual field.
For example, to request accommodation information, review the Übernachtungen category under Geteilte Logistikdetails. Enable only the access needed for this request and check the other visible categories before sending.
Review internal notes carefully. Notizen für Artist, Notizen für Agents and Allgemeine Notizen have their own viewing controls. A category being selected when you open the form does not mean it should be shared with every recipient.
The Deal section has a viewing control in the current request form. Do not use a booking details request as a way to grant editing access to the deal.
The screenshot shows the current German interface before a contact has been selected. Review the settings for your own recipient.
Set a useful deadline
Fälligkeitsdatum is the deadline until which the contact can fill in the details. The form states that the request is blocked after this point. If you leave the date empty, the request expires after 90 days.
Include the deadline in your message so the recipient knows when you need the information. If a request has expired, review its current options in the booking or contact Optune support before relying on the old link.
After sending
Return to the booking to review the request and the information received. Check the updated booking details before using them in a contract, an itinerary or another message.
For help, tell support which part of the request needs attention. Keep private request links and personal contact details out of public posts and screenshots.