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Documentation for Optune 1 (Legacy): Booking notifications

What types of notifications might you get on your Optune profile, and when might you receive one?

Tobias avatar
Written by Tobias
Updated this week

If any information regarding your booking has been changed by a third party (agent or team member), you are immediately informed.

All notifications will be sent to you via email and through the web-app.

There are five main types of notifications: 

  1. Status change

  2. New booking 

  3. Booking change

  4. Availability change ("blocked"/ "on request" date change)

  5. Booking cancellation

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1.STATUS CHANGE

All parties involved are notified that the booking status has been updated.

Involved Actors:
Promoter → Artist/Agency (notification)
Artist/Agency →  Promoter (notification)

Screenshot:

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2. NEW BOOKING

A notification sent between the agent and the artist if one party creates a new booking.

Possible examples:

  • agent creates booking

  • artist creates own booking

Involved Actors
Agent → Artist (Notification)
Artist → Agent (Notification)

Screenshot:

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3. BOOKING CHANGE

A notification between the agent and the artist if one party updates an existing booking.

Possible examples:

  • agent adds new itinerary information

  • agent changes fee

  • artist adds internal comment

  • etc.

Involved Actors
Agent → Artist (Notification)
Artist → Agent (Notification)

Screenshot:

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4. AVAILABILITY (BLOCKED  / ON REQUEST DATE) CHANGE 

The artist updates their availability ("blocked" or "on request" date) in the calendar view.

Special:
The agent will receive daily notifications that "blocked" or "on request" dates have changed. This happens independently of how many blocked dates or events have been created.

Involved Actors
Artist → Agent (Notification)

Screenshot:

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5. BOOKING CANCELLATION

If an agent or team member cancels a booking, the artist receives a notification. If the artist cancels, the agent and team are notified.
This is only possible for bookings that haven't yet been confirmed.

Involved Actors
Promoter → Artist/Agency (Notification)
Agent → Artist (Notification)
Artist → Agent (Notification)

Screenshot:

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