Start a plan or billing-cycle change from the subscription of your existing agency group. Check the proposed terms before confirming anything. Do not create another agency from the public pricing page to change the plan of a group you already use.
Review your current plan
Confirm that the intended agency is active.
Open Agency → Billing. In the German interface, the subscription tab is called Abonnement.
Review the current plan, monthly or yearly period, included agents, additional-agent items and plan total.
Open the billing portal using Open billing portal for more details. Review the subscription and next billing date shown there.
If a suitable change option is available, review its complete proposal. If the option is missing or unclear, use Ask for help in the profile menu and describe the change you need.
Switching between monthly and yearly billing
For a move from yearly back to monthly billing, the current agency subscription page directs you to Ask for help. Support can check the appropriate change for the existing group.
For a move to yearly billing or another agency plan, use only the options actually offered for your subscription. The billing portal checked for our agency did not show a plan-change or billing-cycle control, so do not assume every account has a self-service switch.
Do not rely on the old Optune 1 button label “Switch to Yearly Plan” or a promised saving. Review the applicable terms for your group. A yearly price shown as a monthly equivalent does not by itself establish how much will be charged or when.
Before confirming a proposal
Check the agency group and the intended plan.
Check the billing period, currency, total and any additional-agent items.
Check when the change takes effect and the next renewal date.
Check whether a charge adjustment, credit or remaining trial period is mentioned.
Ask Support if any amount, effective date or condition is unclear.
This guide does not promise an immediate switch, a fixed discount, a refund or a particular prorated adjustment. Do not cancel and recreate the group as a workaround for a missing change option.
What to send Support
Provide the agency group name, your account email, current plan and billing period, and the plan or period you want. If there is a display or charge discrepancy, include a private screenshot or receipt reference with unrelated personal and payment details hidden.
Changing a subscription, cancelling it, leaving a group and deleting a login are different actions. Confirm any effect on data and continued access before cancellation; do not assume that changing or cancelling a plan leaves everything unchanged.