Optune support can help you with your artist group's setup and day-to-day workflows. Open your user menu and choose Ask for help to start a conversation.
Include your artist group and role so the team can tailor the guidance to your access and the task you want to complete.
Start a support conversation
Check the artist-group name in the navigation sidebar.
Click your user name or avatar at the bottom of the sidebar and choose Ask for help.
Select Send us a message in the support window.
Enter your question in Message…. Use Upload attachment to add a relevant screenshot or file when useful.
Send your message. Keep follow-up details about the same topic in the same conversation.
The support window shows the team's current availability. You can also browse the Optune for Artists Help Center. When asking about a guide, include its title and the step you are working on.
Include the details that help us guide you
Your artist group and role, such as artist administrator or team member.
The task you want to complete and the feature involved, such as a schedule, guest list, contract or calendar.
The booking title, show date and relevant in-app page link. Share private links directly with support.
The steps you have taken, the intended result and what is currently displayed. Include the exact wording of any on-screen message.
Your device and browser. For a recent occurrence, include the time and timezone and whether it relates to one item or several.
A concrete example and a clear question help the team understand your workflow. You can describe what you see in everyday language.
Example of a clear support question
“I'm an artist administrator preparing a guest list for an upcoming show. I've opened Details > Guest list and would like to record a guest with two places. Which fields should I complete, and where can I review the total? I'm using Chrome on a laptop. The screenshot shows the section I'm working in.”
Adapt the example to your own task and include only the information relevant to your question.
Prepare a useful screenshot or attachment
Capture the relevant section with its field labels, selected options and any on-screen message. For a date question, include the label and full date. For documents, say whether you are viewing the editor, preview or downloaded file.
Hide unrelated personal information and keep passwords, verification codes, API keys, private calendar-feed keys, signatures and bank details out of routine attachments. A private sharing link can provide access to its contents; share one only when support needs it and you intend to grant that access.
For a document containing sensitive information, describe your question first and ask which extract is needed. A small relevant section or a fictional example is often sufficient.
For an upload question, include the file type, approximate size, where you uploaded it and what you see after saving and reopening. For calendar guidance, include the calendar app, whether you subscribed or imported a file, and the event you are checking. Keep the secret feed URL private during the initial conversation.
Get guidance on access and permissions
Explain which part of the booking you can view and which action you want to perform. Include your role and any Read only indication. If a colleague has the required action available, mention their role so the team can compare the relevant access settings.
Your artist-group administrator or responsible agency can review booking access. Tasks, booking details and documents can have separate permissions. Review these settings before considering a plan change.
Keep the conversation up to date
Keep the relevant booking or document available while support reviews your question. Preserve the original item and coordinate further changes in the conversation, especially before sending invitations or documents.
Add any new observations or steps you have completed to the same conversation. Start a separate conversation for a different topic so each request has its own context.